Privacy Policy

Introduction

Welcome to FareoPool. We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains what information we collect, how we use it, and what rights you have in relation to it. If you have any questions or concerns about this policy or our practices with regards to your personal information, please contact us at +1-800-839-9360.

1. Information We Collect

We collect personal information that you voluntarily provide to us when you:

• Make a booking or reservation through our website or by phone
• Register for an account on our website
• Subscribe to our newsletter or marketing communications
• Contact us for customer support or inquiries
• Participate in surveys, contests, or promotions

The personal information we collect may include:

• Contact Information: Name, email address, phone number, mailing address
• Payment Information: Credit card details, billing address (processed securely through our payment processors)
• Travel Information: Passport details, travel preferences, special requirements
• Account Information: Username, password, profile picture
• Communication Data: Records of correspondence when you contact us

2. How We Use Your Information

We use the information we collect for the following purposes:

• To Process Your Bookings: We use your information to process and manage your travel reservations, including flights, hotels, tours, and car rentals
• To Communicate With You: We send booking confirmations, travel documents, updates, and respond to your inquiries
• To Provide Customer Support: We use your information to assist you with any questions or issues related to your bookings
• To Improve Our Services: We analyze usage patterns to enhance our website functionality and service offerings
• To Send Marketing Communications: With your consent, we send promotional offers, newsletters, and travel deals (you can opt-out at any time)
• To Comply With Legal Obligations: We process information as required by law, including tax and accounting requirements
• To Prevent Fraud: We use information to detect and prevent fraudulent transactions and protect against unauthorized access

3. Sharing Your Information

We may share your personal information in the following circumstances:

• With Service Providers: We share information with airlines, hotels, car rental companies, tour operators, and other travel service providers to fulfill your bookings
• With Payment Processors: We share payment information with secure payment processing companies to process your transactions
• With Business Partners: We may share information with trusted partners who help us operate our website and deliver services
• For Legal Reasons: We may disclose information if required by law, court order, or government regulation
• To Protect Rights and Safety: We may share information to protect the rights, property, or safety of FareoPool, our customers, or others

We do not sell, rent, or trade your personal information to third parties for their marketing purposes.

4. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your browsing experience. Cookies are small text files stored on your device that help us:

• Remember your preferences and settings
• Understand how you use our website
• Provide personalized content and recommendations
• Analyze website traffic and performance

You can control cookie settings through your browser preferences. However, disabling cookies may affect your ability to use certain features of our website.

5. Third-Party Services

Google Analytics: We use Google Analytics to analyze website traffic and user behavior. Google Analytics uses cookies to collect information about how visitors use our site. This information is used to compile reports and help us improve our website. The information collected is anonymous and does not identify individual users. You can opt-out of Google Analytics by installing the Google Analytics Opt-out Browser Add-on.

Social Media Platforms: Our website may contain links to social media platforms. When you interact with these platforms, they may collect information about you according to their own privacy policies.

6. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption of sensitive data during transmission (SSL/TLS)
• Secure storage of personal information on protected servers
• Regular security assessments and updates
• Access controls limiting who can view your information
• Staff training on data protection and security practices

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

7. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Specifically:

• Booking Information: Retained for 7 years for tax and legal compliance purposes
• Account Information: Retained until you request deletion or close your account
• Marketing Communications: Retained until you unsubscribe from our mailing list
• Customer Support Records: Retained for 3 years for quality assurance and training purposes

After the retention period expires, we securely delete or anonymize your personal information.

8. Your Privacy Rights

Depending on your location, you may have the following rights regarding your personal information:

• Right to Access: Request a copy of the personal information we hold about you
• Right to Rectification: Request correction of inaccurate or incomplete information
• Right to Erasure: Request deletion of your personal information (subject to legal obligations)
• Right to Restrict Processing: Request limitation on how we use your information
• Right to Data Portability: Request transfer of your information to another service provider
• Right to Object: Object to processing of your information for marketing purposes
• Right to Withdraw Consent: Withdraw consent for processing where consent was given

To exercise any of these rights, please contact us at +1-800-839-9360 or visit our office at 5218 Vineland Ave, North Hollywood, CA 91601.

9. Children's Privacy

Our services are not directed to children under the age of 13, and we do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately so we can delete such information.

10. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have different data protection laws. When we transfer your information internationally, we ensure appropriate safeguards are in place to protect your information in accordance with this Privacy Policy.

11. California Privacy Rights

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA):

• Right to know what personal information we collect, use, and share
• Right to delete your personal information (subject to exceptions)
• Right to opt-out of the sale of personal information (we do not sell personal information)
• Right to non-discrimination for exercising your privacy rights

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal, regulatory, or operational reasons. When we make changes, we will:

• Update the "Last Updated" date at the top of this policy
• Notify you via email if the changes are significant
• Post a notice on our website homepage

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.

13. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

14. Consent

By using our website and services, you consent to the collection, use, and sharing of your information as described in this Privacy Policy. If you do not agree with this policy, please do not use our services.